The PRR team is a dedicated group of experts that assist with finding potentially eligible patients as well as encourage participants to continue throughout the duration of the study. Below are some of the services provided by PRR that are available to sites to utilize.
See the below strategies to assist in your recruitment and retention efforts.
Comfort items provided at certain study visits to encourage participants to remain consistent with attendance.
A call with the Patient Recruitment and Retention team to discuss recruitment/retention barriers, mitigation strategies, and additional support required for study efforts. This assists in identifying new ways to encourage participants to enroll in and continue through the duration of the study.
The team of expert Patient Concierge Coordinators assist study participants with travel logistics and reimbursements for study-related costs.
PCS Contacts:
Phone: 1-866-715-4403 | Email: pcs@medpace.com
Submit a new payment request via the PCS portal, found at https://pcs.medpace.com/
Reference the Site Portal Training Slides for more information on how to submit a request.
Once a patient profile is created in the PCS portal, the PCS team will create a patient’s account with our payment vendor, PayQuicker. The patient will need to complete registration of their account. Once completed, funds will then be uploaded to the patient’s account, and the patient can choose which payment method they would like to receive funds via.
Meal requests may be denied for one or all of the following reasons:
If a request has been denied, please review the reason found in the “History” panel on the righthand side of the request and resubmit as needed.
Yes, patients can email requests to pcs@medpace.com
No, payments for gym memberships or meal services are not included in the scope of PCS. PCS is able to offer reimbursements for out-of-pocket travel expenses, such as meals incurred during a study visit, mileage, tolls, and parking. PCS is also paying out the stipend for visit compliance, which has been shifted from a one-time payment of $500 at Wk 78 to instead be $250 payment at wk34, $250 at wk58, and $250 at EOS. Any other stipend payments and the gym/meal membership is to be handled via your site process. Please reach out to your site's CRA or Contract Specialist with any questions.
Submit a new travel request via the PCS portal. 14 business days' notice is required for all travel bookings. While we totally understand that urgent situations arise, if a patient is in need of travel with less than 14 days' notice, you must reach out to PCS directly by phone or email so we can be sure we can prioritize the booking. We can be reached at pcs@medpace.com or at 1-866-715-4403; our hours are 7:30am to 5pm EST M-F. We cannot guarantee that we can book requests received with less than 24 business hours' notice due to vendor pricing and availability.
PCS will manage issuance of compliance stipends. There is no site action needed to enter these stipends. The schedule can be found below:
In order to be eligible to receive a stipend, the patient must meet the following criteria:
